Privacy Policy

1. Data Controller

ChemTradeHub ("we", "us", or "our") is the data controller responsible for your personal data. For all data protection matters, you can contact us at [email protected].

2. Information We Collect

We collect and process your personal data only with a valid legal basis under GDPR. This includes:

  • Business account information (company name, registration number, contact details)
  • Product information (chemical specifications, safety data sheets, certifications)
  • Transaction data (order history, payment information, shipping details)
  • Compliance documentation (licenses, permits, safety certifications)
  • Communication records and preferences

Legal bases for processing include:

  • Your consent
  • Performance of a contract
  • Legal obligations (chemical regulations, safety standards)
  • Our legitimate interests (platform security, fraud prevention)

3. How We Use Your Information

We use the information we collect to:

  • Facilitate chemical product transactions and deliveries
  • Verify compliance with chemical regulations and safety standards
  • Process payments and manage financial transactions
  • Maintain safety records and incident reports
  • Improve platform functionality and user experience
  • Ensure regulatory compliance and audit trail maintenance
  • Prevent fraud and ensure platform security

4. Data Retention

We retain your personal data in accordance with chemical industry regulations and legal requirements. Transaction records and safety documentation are kept for the minimum period required by law. When we no longer need your data, it will be securely deleted or anonymized.

5. International Transfers

Given the global nature of chemical trading, we may need to transfer your data across borders. When transferring data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses approved by the European Commission
  • Compliance with international chemical trading regulations
  • Binding corporate rules for transfers within our group

6. Your Rights Under GDPR

Under the GDPR, you have the following rights:

  • Right to access: Obtain a copy of your personal data
  • Right to rectification: Correct inaccurate or incomplete data
  • Right to erasure: Request deletion of your data ("right to be forgotten")
  • Right to restrict processing: Limit how we use your data
  • Right to data portability: Receive your data in a structured, commonly used format
  • Right to object: Object to processing based on legitimate interests or direct marketing
  • Rights related to automated decision-making: Not be subject to decisions based solely on automated processing

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. You also have the right to lodge a complaint with your local data protection authority.

7. Cookies and Tracking

Our website uses the following types of cookies:

  • Essential cookies: Required for basic site functionality and security (including authentication). These cookies are necessary and cannot be disabled.
  • Analytics cookies: Help us understand how visitors interact with our website. These cookies are optional and can be disabled.

You can manage your cookie preferences through our cookie consent banner or your browser settings. For detailed information about the cookies we use and their purposes, please see our Cookie Policy.

8. Security

We implement industry-standard security measures to protect your information, including:

  • End-to-end encryption for sensitive data transmission
  • Regular security audits and penetration testing
  • Multi-factor authentication for account access
  • Secure storage of compliance documentation

In the event of a data breach that may affect chemical safety or regulatory compliance, we will notify relevant authorities and affected users within 72 hours, in accordance with both data protection and chemical industry regulations.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "last updated" date. If we make significant changes, we will provide additional notice such as a prominent website notice or email notification.

Last Updated: February 11, 2025

10. Contact Us

For any questions about this Privacy Policy or our data practices, please contact us at:

This website uses cookies to ensure basic functionality and enhance your experience. We use:

  • Essential cookies: Required for core site features (authentication, security). These cannot be disabled.
  • Analytics cookies: Help us understand site usage to improve our service.

You can change your preferences at any time in our Privacy Settings. See our Privacy Policy for more details.